HP and Verity Group are dedicated to providing customers with market-leading business solutions that help them be innovative, productive and support their well-being. With public health concerns over the Novel Corona Virus COVID-19 disease spreading worldwide, we want customers to have the information they need to effectively clean print and document output devices and to assist customers in maintaining a healthy work environment.

The Centers for Disease Control and Prevention (CDC) recommends cleaning surfaces, followed by disinfection, as the best practice. A CDC-recommended disinfectant is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. Please follow the steps below to use the CDC recommended alcohol solution to clean high-touch, external surfaces on printers, copiers, MFPs and other office equipment.


Many common household cleaners and disinfectants can damage electronic products. Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride or any petroleum-based materials, such as gasoline, paint thinner, benzene or toluene. Wipes containing bleach and hydrogen peroxide should not be used on any other products. If you are not sure whether a cleaning product is suitable, or if it is not specifically listed in this document, do not use it. Using any of the chemicals previously listed in this paragraph may cause permanent damage to the product.


  1. Wear disposable gloves made of latex or nitrile gloves.
  2. Turn off the device and disconnect AC power.
  3. Remove batteries from all electronic items.
  4. Disconnect any external devices.
  5. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water.
  6. Isopropyl Alcohol (70/30) is sold in most stores.
  7. Do not spray any liquids directly onto the product.
  8. Gently wipe the moistened cloth on the surfaces to be cleaned.
  9. To prevent damage, do not allow any moisture to drip into any equipment
  10. Start with the printer control panel and end with any flexible cables.
  11. When cleaning a printer control panel, carefully wipe in one direction, moving from the top to bottom.
  12. Ensure surfaces have air-dried before turning the device on after cleaning.
  13. After disinfecting, the glass should be cleaned again using an office glass cleaner.
  14. Gloves should be discarded after each cleaning.
  15. Clean hands immediately after gloves are removed.